Administrative Sales Support
3.
5 Full-time 2 hours ago Full Job Description
Benefits:
4% 401K match 3 tier medical insurance plan 2 tier Dental insurance plan Vision Insurance Pet Insurance Employer paid life insurance Critical illness, hospital indemnity & accident insurance Tuition Reimbursement PTO Can you complement our Team? Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain.
Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service.
The family who originally founded Porcelanosa back in 1973 still runs it today under the same core values of work ethics and integrity.
Porcelanosa started operations in the United States over 25 years ago and has quickly grown to become the choice resource for homeowners, builders, architects and designers.
Our effective infrastructure of showrooms, retail partners and distribution centers enables us to inspire you with the latest products exhibits, rapidly deliver and tirelessly support the pre and post sales service so many have come to expect from the trusted leader in the Tile, Kitchen and Bath industry.
Purpose:
Greet and welcome walk in customers provide company/store overview, and facilitate introduction to salesperson external and internal.
Also answer phones and reply to emails, scheduling appointments, keeping sales records, and preparing sales contracts and agreements when needed.
Essential Duties:
Answer incoming phone calls; follow up and respond to customer inquiries Receive, direct and relay telephone messages to appropriate departments and staff Perform product availability and price inquires as required Monitor general delivery voice mailbox and distribute messages Ensure automated phone system operates in accordance with store operating schedule and all routing options valid and with current data General Description:
Ensure all loose samples are put away at end of each business day Organize and maintain product tile libraries; replace damaged items; discard obsolete items without stock Ensure all samples are accurately labeled Manage vignette sell sheets to ensure accuracy and perform periodic updates with product, code, and price changes Update product signage throughout store including promotional signage Monitor and replenish color swatch and sample inventory through Sample Department Coordinate and supervise display and vignette updates in accordance with direction provided Replenish displays of catalogs and magazines at sales desks and other display points Monitor and adjust music system, channels and updates as directed Replace sensory air fresheners with each receipt of update Conduct periodic inspections of all displayed products to ensure everything is in good condition and working order Perform white glove inspection of store; identify and report deficiencies to external cleaning service; and follow up to ensure compliance to brand standards Liaise with service vendors and contractors as required such as cleaning vendor, electricians, etc.
Preparing monthly sales budget reports for managers to review with sales teams Perform Sales & Design Consultant front end functions when required and as directed.
Participate in procedural and system training of new hires and provide ongoing support as needed Research billing; payment; shipment; product; and inventory issues as directed by others Receive and log produce and service; liaise with claim department to resolve inquiry; and respond to customer Review and recommend updates to the automated attendant phone system features including general greetings, individual extensions and its corresponding voice mail messages General Requirements:
An associate's or bachelor's degree in business administration, business management, or a related field preferred.
Demonstrable experience in sales support administration, or similar.
Experience with sales industry software like salesforce and client relationship management (CRM) systems, or similar.
In-depth knowledge of administrative recordkeeping practices.
Familiarity with sales contracts and agreements.
Proficiency in word processing and spreadsheet software.
Excellent written and verbal communication skills, as well as customer service skills.
Exceptional interpersonal skills and a proactive approach toward problem-solving.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time 2 hours ago Full Job Description
Benefits:
4% 401K match 3 tier medical insurance plan 2 tier Dental insurance plan Vision Insurance Pet Insurance Employer paid life insurance Critical illness, hospital indemnity & accident insurance Tuition Reimbursement PTO Can you complement our Team? Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain.
Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service.
The family who originally founded Porcelanosa back in 1973 still runs it today under the same core values of work ethics and integrity.
Porcelanosa started operations in the United States over 25 years ago and has quickly grown to become the choice resource for homeowners, builders, architects and designers.
Our effective infrastructure of showrooms, retail partners and distribution centers enables us to inspire you with the latest products exhibits, rapidly deliver and tirelessly support the pre and post sales service so many have come to expect from the trusted leader in the Tile, Kitchen and Bath industry.
Purpose:
Greet and welcome walk in customers provide company/store overview, and facilitate introduction to salesperson external and internal.
Also answer phones and reply to emails, scheduling appointments, keeping sales records, and preparing sales contracts and agreements when needed.
Essential Duties:
Answer incoming phone calls; follow up and respond to customer inquiries Receive, direct and relay telephone messages to appropriate departments and staff Perform product availability and price inquires as required Monitor general delivery voice mailbox and distribute messages Ensure automated phone system operates in accordance with store operating schedule and all routing options valid and with current data General Description:
Ensure all loose samples are put away at end of each business day Organize and maintain product tile libraries; replace damaged items; discard obsolete items without stock Ensure all samples are accurately labeled Manage vignette sell sheets to ensure accuracy and perform periodic updates with product, code, and price changes Update product signage throughout store including promotional signage Monitor and replenish color swatch and sample inventory through Sample Department Coordinate and supervise display and vignette updates in accordance with direction provided Replenish displays of catalogs and magazines at sales desks and other display points Monitor and adjust music system, channels and updates as directed Replace sensory air fresheners with each receipt of update Conduct periodic inspections of all displayed products to ensure everything is in good condition and working order Perform white glove inspection of store; identify and report deficiencies to external cleaning service; and follow up to ensure compliance to brand standards Liaise with service vendors and contractors as required such as cleaning vendor, electricians, etc.
Preparing monthly sales budget reports for managers to review with sales teams Perform Sales & Design Consultant front end functions when required and as directed.
Participate in procedural and system training of new hires and provide ongoing support as needed Research billing; payment; shipment; product; and inventory issues as directed by others Receive and log produce and service; liaise with claim department to resolve inquiry; and respond to customer Review and recommend updates to the automated attendant phone system features including general greetings, individual extensions and its corresponding voice mail messages General Requirements:
An associate's or bachelor's degree in business administration, business management, or a related field preferred.
Demonstrable experience in sales support administration, or similar.
Experience with sales industry software like salesforce and client relationship management (CRM) systems, or similar.
In-depth knowledge of administrative recordkeeping practices.
Familiarity with sales contracts and agreements.
Proficiency in word processing and spreadsheet software.
Excellent written and verbal communication skills, as well as customer service skills.
Exceptional interpersonal skills and a proactive approach toward problem-solving.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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